Ninja Van Malaysia, a leading tech-enabled logistics organisation, has signed a Memorandum of Understanding (MOU) with Esyms, a leading digital healthcare platform, to enhance the reach and quality of Malaysia’s first cold-chain medication delivery service, Allmeds.
While cold-chain logistics have traditionally focused on hospitals and institutional supply, direct-to-patient delivery has remained largely unaddressed. Esyms has been bridging this gap by offering temperature-sensitive medication deliveries within the Klang Valley. Through its collaboration with Ninja Van Malaysia, Esyms is integrating Ninja Cold, Ninja Van’s dedicated cold-chain logistics service, to ensure faster, more reliable, and quality temperature-controlled deliveries, with the potential to expand beyond the Klang Valley to previously underserved areas.
By leveraging Ninja Cold’s advanced cold-chain infrastructure and certified handling protocols, this collaboration expands the range of temperature-sensitive medications that can now be safely and reliably delivered to patients at home. Millions of patients who rely on recurring prescriptions can now access essential medications such as insulin, eyedrops, and specialty injectables more conveniently, reducing the need for hospital visits and easing congestion in overcrowded healthcare facilities. By cutting down long wait times, this service sets a new standard for seamless, trusted healthcare delivery, benefiting hospitals, patients, and caregivers alike.
Speaking of the collaboration, Lin Zheng, Chief Executive Officer of Ninja Van Malaysia, said, “With our extensive network and cold-chain capabilities, we are committed to enabling Esyms to scale its Allmeds service with speed and reliability. The demand for cold-chain logistics in Malaysia is growing rapidly, with the market valued at RM2.5 billion in 2023 and the ASEAN Cold Chain Logistics Market projected to reach RM68.54 billion by 2030. However, gaps in last-mile cold-chain infrastructure and real-time monitoring remain key challenges in ensuring the safe and timely delivery of critical healthcare products. With our advanced temperature control, real-time tracking, and certification for the handling of medical devices, we are not only ensuring the safe and efficient delivery of critical medications but also setting new industry standards for reliability and compliance.”
Launched during the pandemic, Allmeds has continuously evolved to enhance efficiency and reliability in cold-chain medication delivery. Beyond logistics, its success depends on seamless system integration, proactive coordination with logistics teams, and structured workflows that reduce administrative burdens for hospital pharmacists.
Through Ninja Cold, Esyms benefits from an end-to-end cold-chain solution that prioritises temperature control, operational efficiency, and sustainability to safeguard medication integrity:
- Strict Temperature Compliance: Most cold-chain medications require storage between 2°C and 8°C to maintain efficacy. Ninja Cold ensures precise temperature management throughout the delivery process, safeguarding medication integrity.
- Certified Handling of Medical Devices: Ninja Van Malaysia is certified for Good Distribution Practice for Medical Devices (GDPMD), ensuring compliance with stringent standards for the safe handling, storage, and transportation of medical products.
- Real-Time Tracking & Visibility: Ninja Cold’s advanced tracking system offers end-to-end visibility, enabling patients and healthcare providers to monitor deliveries in real time for greater transparency and peace of mind.
Lam Wee Yong, Chief Executive Officer of Esyms Group, said: “At Esyms, we are committed to building a connected healthcare ecosystem which seamlessly links hospitals, health clinics, and pharmacies to patients. Allmeds ensures continuity of care while delivering real value to healthcare providers, patients and their caretakers. Our collaboration with Ninja Van Malaysia strengthens supply chain capabilities, expands our reach, and enhances efficiency, allowing us to serve more people in need. This brings us closer to our vision: ‘Pharmacy to doorstep, as easy as it seems.’”
As healthcare and logistics continue to evolve, collaborations like this pave the way for more innovative solutions that put patients first. With Ninja Van Malaysia’s expertise in cold-chain logistics and Esyms’ commitment to digital healthcare, the future of medication delivery is faster, safer, and more seamless than ever before.